FAQ
The hair that you sell, is it on hand?
Hair is not kept on hand. To ensure we have enough time to source and prepare your order, we strongly recommend ordering 3 weeks in advance of when you’ll need hair.
All orders are subject to our 7-20 business day processing timeframe, which is strictly enforced. Processing times do not include shipping/transit time.
Please plan accordingly when placing your order, especially if you have a specific date or event that you need your hair for.
Can I change or cancel my order after placing it?
Once an order has been placed, changes and cancellations are not guaranteed. Orders may begin processing immediately, especially for hair that must be sourced specifically for your order.
If you need to make changes or request a cancellation, please contact as soon as possible. We will do our best to accommodate your request if your order has not yet entered processing.
Once your order has entered processing or the hair has been sourced, changes and cancellations will no longer be accepted.
Please double check your hair type, length, quantity, shipping address, and other order details before submitting.
How long does shipping take after my order is processed?
Once your order has finished processing, it will be shipped using the shipping method selected at checkout.
Shipping times begin once your order has been processed and the package has been handed to the carrier. Transit times may vary depending on your location, the carrier, weather, holidays, and other unexpected delays.
Please remember that shipping time is separate from our 7-20 business day processing timeframe.
For the smoothest experience, we recommend placing your order 3 weeks in advance of when you will need your hair.
A signature will be required for all orders being delivered.
What payment options do you accept?
We accept major debit and credit cards through our secured checkout. If you would like to cut your processing time in half, you can always pay directly through apple pay or cashapp using our (771) 245-5869 number.
All orders must be paid in full at the time of purchase unless a payment-plan option is displayed and available at checkout.
Please note that your order will not be considered confirmed until payment has been successfully received.
Where is your hair sourced from?
Our hair is ethically sourced directly from trusted suppliers and donors in India for the last 2.5 years.
We carefully select our hair based on quality, texture, longevity, and overall integrity.
We prioritize authentic, high-quality hair and take pride in offering our customers hair that meets our standards.
We do not sell any other textures or hair that is virgin.
How long does the hair typically last?
With proper care and maintenance, our Raw Hair can last for years and can be reused multiple times.
The lifespan of your hair will depend on how frequently it is worn, how often it is washed or colored, the products used, and how well it is maintained.
To maximize the longevity of your hair, we recommend using quality, sulfate-free products, minimizing excessive heat, properly detangling, and storing the hair correctly when not in use.
Every customer’s hair routine and usage is different; we cannot guarantee a specific lifespan.
For products we recommend, please visit our highlights on Instagram.